Service Now CMDB /n Service Now CMDB /n Location: Delhi/Hyderabad/Bangalore /n Experience: 10 years to 17 years /n Must-Have: /n /n

- Expert knowledge of IT Configuration Management processes.

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- Experience in ServiceNow CMDB.

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- Understanding of ServiceNow Discovery, Service Mapping and knowledge of ServiceNow CSDM Model.

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- Clear understanding of Business Capabilities, Business Applications, Application Services, Middleware Infra, Service Offerings and so on.

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- Able to work with Customer stakeholders which are Business Application Owners, Infra CI owners.

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- Experience in performing CMDB audit and Remediation.

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- Solution Oriented mind set & be able to provide recommendations for the current and future platform.

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- Familiar with the processes that consume CMDB data e.g., Incident, Problem, SDLC, Asset, and Change

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- Excellent analytical, and problem-solving skills on maintaining CMDB data integrity.

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- Able to generate reports for KPIs.

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- Excellent collaboration, customer service, and communication skills to work in a team environment.

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- Ability to work under pressure effectively and efficiently handle multiple priorities simultaneously.

/n /n Key Responsibilities: /n /n





- Work as CMDB team in developing standard IT Configuration management methodology.

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- Assisting team in the development of CMDB Policy, Processes, Data Models, and Knowledge base.

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- Performing operational activities as defined by CM policies and procedures.

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- Works along with CMDB team to improve CI data integrity regarding classes, naming conventions, attribute modeling, CI relationship, data sources.

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- Conducts CI audits and reconciliation for CMDB Remediation independently.

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- Maintains CIs to ensure CMDB accuracy and completeness.

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- Drives visibility on unauthorized CI changes or alterations to workplace.

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- Delivering CMDB reports agreed and on demand.

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- Identifying and reporting on noncompliance situations

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- Works with Infra teams to understand new requirements and identify how Configuration management can support improved Service Delivery.

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- Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned.

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- Perform SDLC activities required to enhance the Service Now platform.

/n /n 15 years of Continuous Education.

📌 Service Now CMDB (Delhi)
🏢 Tata Consultancy Services
📍 Delhi