Job DescriptionTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

NWhat we are looking for

NRole: Service Desk QA

NExperience Range: 5 to 8 Years

NLocation: Chennai, Bangalore

NInterview Date: Saturday Online

NMust Have:

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- Technical and system expertise: Networking, Active Directory, DNS
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- Proven customer supportexperience via phone, remote tools, and ticketing systems
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- Excellent analytical, communication, written, verbal, and presentation skills
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- Robust problem-solving and troubleshooting abilities;

able to diagnose and resolve L1/L2 issues

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- Time management, teamwork, and collaboration across cross-functional teams
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- Ability to identify/diagnose issues, categorize/record queries, and advise users on appropriate actions
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- Ownership to monitor issues start-to-resolution and escalate per matrix
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- Grooming team members to influence upskilling and productivity
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- Well organized,



able tomulti-task with minimum supervision and quick learning skills
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- Strong interpersonal and negotiation skills to collaborate with infra/network/app teams
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nGood to Have:

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- Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
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- Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues
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nEssential:

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- Achieve SLAs/OLAs;

govern KPIs (FCR, MTTR, AHT, backlog hygiene, CSAT).

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- Ability to Lead
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- Ability to upskill and track learning progress of team
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- Ability to attend / present weekly, monthly reports to clients
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- Coach, mentor, schedule/workforce management;

performance reviews andskill uplift.

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nMinimum Qualification:

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- 15 years of full-time education
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- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
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📌 Service Desk Qa Saturday Online Drive (Karnataka)
🏢 Tata Consultancy Services
📍 Karnataka