Hiring: Infrastructure Service Delivery Manager (Hands On Infrastructure Operations) /n We are looking for a Hands On Infrastructure Service Delivery Manager who is passionate about managing enterprise infrastructure operations and not just governance/reporting. This role requires someone who has grown through Infrastructure Operations and can lead teams while understanding the technology landscape across multiple towers. /n Responsibilities /n /n
- Own end-to-end Infrastructure Operations and Managed Services delivery.
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- Manage Infrastructure Towers including: Windows & Linux Servers
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- Azure / AWS Cloud
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- Network Operations
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- Active Directory & Identity Management
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- Backup & Storage
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- Security Operations
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- End User Computing / Service Desk
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- Drive Incident, Problem, Change, and Service Request Management.
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- Ensure SLA, KPI, and Customer Satisfaction targets are consistently achieved.
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- Lead Major Incident Management and customer escalations.
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- Conduct Weekly, Monthly, and Quarterly Service Governance Reviews.
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- Drive automation, process improvement, and operational excellence initiatives.
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- Manage transition-to-operation activities for new projects and services.
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- Lead infrastructure teams, resource planning, performance management, and skill development.
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- Ensure compliance with audit, security, and regulatory requirements.
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- Manage third-party vendors and hosted Data Center operations.
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- 8+ years of overall experience.
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- Minimum 4+ years in Infrastructure Service Delivery / Infrastructure Operations Management.