Service Advisor –

Job Title: Service Advisor

Job Summary:

A Service Advisor acts as the primary point of contact between customers and the service department. The role involves understanding customer concerns, coordinating vehicle inspections and repairs, preparing service estimates, and ensuring timely delivery of vehicles while maintaining high customer satisfaction.

Key Responsibilities

- Greet customers and understand their vehicle service and repair requirements.
- Conduct initial vehicle inspections and accurately record customer complaints.
- Prepare job cards, repair estimates, and service quotations.
- Explain required repairs, maintenance work, costs, and estimated completion times to customers.
- Coordinate with technicians and the workshop team to ensure efficient vehicle repairs.
- Monitor repair progress and provide customers with regular updates.
- Obtain customer approval for additional repairs or work identified during servicing.
- Perform quality checks before vehicle delivery.
- Explain completed repairs and maintenance work to customers during vehicle handover.
- Handle customer queries, complaints, and service-related issues professionally.
- Maintain accurate service records and update customer information in the service management system.
- Follow manufacturer service procedures, warranty policies, and dealership standards.
- Promote periodic maintenance,



accessories, and additional service requirements when appropriate.
- Achieve customer satisfaction, service revenue, and productivity targets.
- Follow workplace safety and company policies at all times.

Required Skills
- Good communication and customer-service skills.
- Basic knowledge of automobiles and vehicle maintenance.
- Ability to understand and explain technical issues in simple language.
- Strong coordination, negotiation, and problem-solving skills.
- Good computer and documentation skills.
- Ability to work under pressure and manage multiple customers.
- Team-oriented attitude and professional appearance.

Qualifications
- Diploma or ITI in Automobile/Mechanical Engineering is preferred.
- Relevant experience in an automobile service center or dealership is an advantage.
- Freshers with good communication skills and basic automobile knowledge may also be considered.

Key Performance Areas (KPIs)
- Customer satisfaction and retention.
- Service revenue and upselling.
- Customer complaints and resolution time.
- Vehicle delivery time.
- Repeat service visits.
- Accuracy of estimates and job cards.
- Workshop coordination and productivity.

Pay: From ₹18,000.00 per month

Perks

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Service Advisor (Namakkal)
🏢 GOLDEN HYUNDAI
📍 Namakkal