Senior Team Leader – Provider Credentialing & Enrollment

Department: Credentialing / Provider Enrollment

Experience: 6–10 Years

Location: Chennai

Employment Type: Full-Time

Shift: US Shift / Night Shift

Position Summary

We are looking for an experienced Senior Team Leader – Provider Credentialing & Enrollment to lead a team handling end-to-end US healthcare provider credentialing and payer enrollment activities. The role will be responsible for team performance, quality, SLA/TAT, escalations, provider enrollment, recredentialing, payer follow-ups, and stakeholder management.

Key Responsibilities

- Lead, mentor and manage a team of Provider Credentialing / Enrollment Specialists and ensure achievement of productivity, quality and SLA targets. - Oversee end-to-end provider credentialing, recredentialing, enrollment, revalidation, demographic updates and terminations. - Manage credentialing and enrollment activities for individual providers, group practices and multiple specialties. - Ensure accurate and timely processing through CAQH, PECOS, NPPES/NPI, Medicaid and commercial payer portals. - Handle Medicare, Medicaid, Commercial, HMO/IPA and Managed Care payer enrollment activities. - Review applications and provider documentation for completeness, accuracy and payer-specific requirements. - Monitor application aging, pending cases, rejections, follow-ups, expirables and enrollment effective dates. - Act as the first-level escalation point for complex credentialing and payer enrollment issues. - Coordinate with US-based providers, clients,



payer representatives and internal stakeholders to resolve issues and meet deadlines. - Conduct quality audits, identify process gaps and implement corrective actions to improve accuracy and TAT. - Prepare and publish MIS/KPI reports covering productivity, quality, aging, TAT and SLA performance. - Train and coach team members on payer requirements, credentialing processes, portals and SOP updates. - Identify opportunities for process improvement, standardization and automation.

Required Skills & Experience

- 6–10 years of experience in US Healthcare Provider Credentialing / Provider Enrollment. - Minimum 2–3 years of experience in Team Lead / Senior Team Lead / supervisory role. - Robust provider-side experience; candidates with only payer-side credentialing experience are not preferred. - Hands-on experience with CAQH ProView, PECOS, NPPES/NPI, Medicare, Medicaid and Commercial payer portals. - Strong understanding of provider documentation, licenses, DEA, board certification, malpractice insurance, taxonomy and revalidation. - Experience managing team KPIs, SLA, productivity, quality and TAT. - Strong escalation handling, problem-solving and stakeholder management skills. - Excellent verbal and written communication skills with the ability to interact with US-based clients/providers. - Experience in a Healthcare BPO / RCM / shared-services environment will be preferred. - Good knowledge of MS Excel, reporting and credentialing trackers.

Education

Bachelor's Degree Business Administration or any relevant discipline preferred.

📌 Senior Team Leader _ Provider Enrollment (Chennai)
🏢 Saisystems Health
📍 Chennai