We are looking for an experienced Customer Success Manager to manage and grow enterprise customer relationships for a leading SaaS/iPaaS platform. The ideal candidate will drive customer lifecycle success including onboarding, adoption, retention, and revenue expansion. Experience in the Supply Chain domain will be an added advantage.

Key Responsibilities

- Own and manage the end-to-end customer lifecycle for enterprise and mid-market accounts - Drive customer onboarding, adoption, and value realization through structured engagement plans - Conduct Executive Business Reviews (EBRs) and align product capabilities with customer business goals - Build and maintain solid relationships with key stakeholders, including C-level executives - Monitor customer health metrics, identify risks, and proactively mitigate churn - Lead renewal planning and forecasting, ensuring high retention rates - Identify and drive upsell and cross-sell opportunities to support revenue growth - Collaborate with Sales, Product, Support, and Professional Services teams for seamless customer experience - Act as the voice of the customer, providing feedback to influence product enhancements - Drive customer satisfaction initiatives,



including NPS and feedback programs

Required Skills & Qualifications:

- 5–10 years of experience in Customer Success / Account Management / SaaS roles - Strong experience in managing enterprise accounts and ARR portfolios - Proven ability in customer retention, expansion, and relationship management - Experience in conducting EBRs and strategic account planning - Familiarity with tools like Salesforce, HubSpot, Planhat, or similar CRM platforms - Strong analytical skills with ability to interpret customer data and insights - Excellent communication and stakeholder management skills

Preferred Qualifications

- Experience working with iPaaS, Integration Platforms, or SaaS products - Exposure to Supply Chain / Logistics / EDI / B2B Integration domain - Experience handling global customers and cross-functional teams

Key Competencies

- Customer-centric mindset - Strategic thinking and problem-solving - Strong negotiation and influencing skills - Ability to manage multiple accounts and priorities

Please write to [email protected] to get connected!

📌 Senior Strategic Customer Success Manager - Enterprise Software Integration Platform (Bengaluru)
🏢 CareerXperts Consulting
📍 Bengaluru