Lucknow, Uttar Pradesh

Job Summary

Role Overview The Accounts Receivable Specialist (Collector) is responsible for end-to-end ownership of an assigned customer portfolio, driving timely cash collection, reducing overdue receivables, resolving payment barriers, and maintaining solid customer relationships. The role requires proactive engagement with customers, effective management of complex and high-value accounts, disciplined follow-up, dispute coordination, and accountability for collection outcomes. The Collector serves as the primary point of contact for assigned customers and is expected to influence payment behavior, identify risks early, and ensure healthy cash flow while maintaining a high standard of customer experience.

This is an individual contributor role with no people management responsibility

Key Responsibilities

Key Responsibilities

Portfolio Ownership &

- Cash Collection

Own an assigned portfolio of customer accounts and drive collection of outstanding receivables.

Achieve monthly, quarterly, and annual cash collection targets.

Manage accounts across ageing buckets with particular focus on overdue, high-risk, and high-value balances.

Prioritize collection efforts based on cash impact, ageing, bad debt risk, and customer payment behavior.

Maintain a strong pipeline of expected collections with realistic payment commitments and follow-up plans.

Identify and mitigate risks that could delay collections or impact cash realization.

Customer Relationship Management

Act as the primary collections contact for assigned customers.

Build and maintain professional relationships with customer finance, accounts payable, procurement, and business stakeholders.

Conduct regular calls, meetings, and customer visits where required to strengthen relationships and accelerate collections.

Negotiate payment commitments and resolve payment delays through effective communication and influencing skills.

Manage escalations professionally while protecting the long-term customer relationship.

Dispute Resolution &





- Problem Solving

Identify, document, and drive resolution of billing, invoicing, contractual, pricing, and service-related disputes impacting collections.

Coordinate with Billing, Dispute Management, Operations, Sales, Account Management, and other internal teams to remove collection barriers.

Maintain regular follow-up until disputes are fully resolved and converted into cash.

Ensure accurate tracking of root causes and resolution actions for recurring issues.

Escalate unresolved issues through defined governance channels.

Account Analysis &

- Risk Management

Analyze customer payment trends, ageing profiles, unapplied cash, deductions, and outstanding balances.

Identify accounts with elevated bad debt exposure and recommend corrective actions.

Assess collectability of receivables and provide realistic payment forecasts.

Monitor promise-to-pay commitments and take immediate action on broken commitments.

Maintain detailed account notes, customer interactions, and collection strategies within required systems.

Governance &

- Reporting

Maintain accurate and timely updates in collection systems and trackers.

Ensure that all customer interactions, commitments, disputes, and actions are documented.

Provide regular portfolio updates, collection forecasts, risk assessments, and escalation requirements.

Support leadership reviews by providing account-level insights and collection action plans.

Adhere to established collection processes, controls, compliance requirements, and audit standards.

Continuous Improvement

Identify opportunities to improve collection effectiveness, customer engagement,



and dispute resolution cycle times.

Share best practices and successful collection strategies across the team.

Support automation, process improvement, and governance initiatives.

Contribute to improvement of collection dashboards, account review frameworks, and performance metrics.

Skill Requirements

Key Performance Indicators (KPIs)

The Collector will be measured against:

Cash Collection Achievement (%)

Portfolio Ageing Performance

Reduction in Overdue Receivables

Bad Debt Exposure (BDE) Reduction

Promise-to-Pay Conversion Rate

Dispute Resolution Timeliness

Account Touch Compliance

Collection Productivity Metrics

Customer Escalation Management,

Forecast Accuracy

Required Skills &

Competencies

Strong knowledge of Accounts Receivable and Collections processes.

Ability to manage complex, high-value, and escalated customer accounts.

Excellent negotiation and influencing skills.

Strong analytical and problem-solving capability.

Ability to interpret ageing reports, customer statements, and collection data.

Excellent verbal and written communication skills.

Strong customer relationship management skills.

High ownership, persistence, and follow-through.

Ability to work across multiple stakeholders and functions.

Results-oriented mindset with strong attention to detail

Other Requirements

Preferred Experience

3-8 years of experience in Accounts Receivable, Collections, Credit Control, or Order-to-Cash operations.

Experience handling enterprise, key account, government, or strategic customer portfolios.

Experience working with ERP platforms such as Oracle, SAP, or equivalent AR systems.

Proven track record of achieving collection targets and improving cash flow

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📌 Senior Specialist - Invoice Processing, Finance and SCM (Lucknow)
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