We are hiring Senior ServiceNow Customer Service Management professionals to support enterprise customer experience transformation initiatives. The role involves designing and implementing scalable customer service solutions using the ServiceNow platform.
Responsibilities
- Design and implement ServiceNow CSM solutions.
- Configure Case Management processes.
- Develop customer-facing portals.
- Build integrations with external systems.
- Automate customer service workflows.
- Support enterprise-scale implementations.
Mandatory Skills
- ServiceNow CSM
- Customer Service Management
- Case Management
- JavaScript
- Integrations