Role & responsibilities

: Senior Service Advisor

Job Summary

Company is seeking a highly experienced, customer-focused and presentable Service Engineer / Advisor to join our premium automotive service team. The ideal candidate will have hands on experience with authorized dealerships in automotive brands. This is a customer-facing role that demands excellent communication in English, in-depth technical knowledge, and a confident, professional demeanor.

A well-groomed appearance is essential to maintain the high service standards associated with luxury automotive clients.

Responsibilities

1. Customer Interaction:

- Act as the primary liaison between customers and the workshop team, ensuring clear and courteous communication.
- Communicate with customers and vendors to understand their service requirements and provide appropriate solutions.
- Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction.
- Educate customers on maintenance schedules, warranty details, and service options available.

1. Technical Support:

- Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting.
- Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.
- Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.
- Going for test drive on both with technician before work & with customer at the car delivery time.

1. Documentation and Reporting:

- Maintain accurate records of service requests, repairs performed, and parts used for each vehicle additionally suggest repair works if required.




- Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement.
- Prepare service quotations, invoices, and other documentation on Autorox as required.

1. Training and Development:

- Stay updated on the latest technological advancements in automotive systems and repair techniques.

1. Quality Assurance:

- Ensure compliance with manufacturer's standards, service protocols, and safety regulations.
- Conduct quality checks on repaired vehicles to verify workmanship and performance standards.

1. Inventory Management:

- Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing.
- Coordinate with procurement teams to replenish stock and maintain adequate supply levels.

1. Team Collaboration:

- Collaborate with cross-functional teams including engineering to address customer issues and improve service delivery processes.
- Participate in meetings and contribute insights on technical matters and customer service strategies.

Preferred candidate profile Educational Background (Mandatory): 3 years of full time Diploma , 4 years of Bachelors degree in Mechanical Engineering/Automobile Engineering, from recognized institute.

- Minimum experience:



Minimum 3 years to maximum 10 years of work experience in a service advisor or service engineer role from following Authorized luxury dealerships Audi, BMW, Mercedes , Jaguar Land Rover, Lexus, Porsche, Maserati, Bentley , Rolls-royce, Mc-Laren, Volvo.
- Age: Between 25 to 45
- Communication Skills: Must possess excellent verbal and written communication skills in English to interact effectively with customers, dealerships, and internal teams.
- Presentational skill: A well-presented, customer-facing personality with a passion for the automotive sector with valuable personality.
- Personality: Good looking, confident, neat, well-groomed, Height 5.8 Feet tall, polished and customer-appropriate appearance.
- Technical Skills: Strong understanding of automotive systems, diagnostic tools, and repair techniques. Proficiency in using computerized diagnostic equipment and software.
- Problem-Solving Ability: Analytical mindset to diagnose complex technical issues and propose effective solutions.
- Organizational Skills: Ability to prioritize tasks, manage time efficiently, and work under pressure to meet service deadlines.
- Customer Focus: Commitment to providing exceptional customer service and maintaining positive relationships with stakeholders.
- Team Player: Ability to work collaboratively in a team environment and contribute to achieving departmental goals.
- Adaptability: Willingness to adapt to changes in technology, industry standards, and job responsibilities as required.

Perks: Monthly salary incrementation from starting month based on performance. If interested you can apply directly or send your resume to [email protected]

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📌 Senior Service Advisor (Mumbai)
🏢 Talent Corner HR Services
📍 Mumbai