Sr. Manager- Client Services- CRL Purpose of the Role Provide client introductions, customer context to internal teams. Navigate account to identify diverse kinds of deals; form and lead pursuit teams, recommend & defend the win price, understand client drivers and competitor moves, interface with client on expectations, develop account plan, review and follow it.
Drive MSA/SOWs/payments (AR), resolve delivery escalations and complaints, mentor IBU account team with an objective of demonstrating business value to the client. Maintaining the Infosys price premium, enhancing client satisfaction and growing the account as per the account plan WITHIN the assigned account. Areas of