- Develop and implement strategic plans for assigned key accounts.
- Build and maintain strong, long-term relationships with key customers and decision-makers.
- Drive volume, revenue, profitability and market-share growth across key accounts.
- Understand customer requirements and develop customized business solutions.
2. Business Development & Growth
- Identify new business opportunities within existing and potential key accounts.
- Develop annual account plans, sales strategies and business proposals.
- Drive customer expansion, current product opportunities and incremental business.
- Monitor market trends, competitor activities and changing customer requirements.
3. Commercial & Negotiation
- Lead negotiations related to pricing, promotions, margins, contracts and commercial terms.
- Ensure agreements are aligned with company policies and profitability objectives.
- Monitor account-wise profitability,
targets and budgets.
- Identify opportunities for cost optimization and revenue enhancement.
4. Customer Relationship Management
- Establish strong relationships with senior-level stakeholders.
- Act as the primary escalation point for key customer issues.
- Ensure high levels of customer satisfaction and timely resolution of concerns.
- Conduct regular business reviews with key customers.
Preferred candidate profile
- 10-11yrs of experience
- Key account revenue and volume growth
- Account profitability and margin improvement
- Customer retention and satisfaction
- New business development
- Achievement of sales targets
- Forecast accuracy
- Collection/credit performance
- Successful execution of customer agreements and commitments
- Growth in strategic/key accounts