Here’s What Your Day Would Look Like

- Defining monitoring events forIDfy's services and setting up the corresponding alerts

- Responding to alerts, with triaging, investigating and resolving resolution ofissues

- Learning about various IDfy applications and understanding the events emitted

- Creating analytical dashboards for service performance and usage monitoring

- Responding to incidents and customer tickets in a timely manner

- Occasionally running service recovery scripts

- Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis

We’ll get along if you

- Are a graduate with a minimum of 3+ years of technical product support experience with following skills:

- Transparent logical thinking and good communication skills.





- We believe in individuals who are high on ownership and like to operate with minimum management
- An ability to "understand" data and analyze logs to help investigate production issues and incidents

- Hands On experience of Cloud Platforms (GCP/AWS)

- Hands On experience oflogs monitoring tool(Kibana, Stackdriver, CloudWatch)

- Experience creating Dashboards &Alerts; with tools like Metabase, Grafana, Prometheus

- Experience in writing SQL is plus

- Knowledge of Scripting language like Elixir/Python is a plus

- Above all, a mindset of continuous growth & learning and implement what you learn there

📌 SeniorSupport (Mumbai)
🏢 IDfy
📍 Mumbai