About the Role

We are seeking a highly motivated candidate to join the team. The role involves supporting the implementation, adoption, and ongoing management, with a focus on tax technology solutions and litigation management under the Income Tax Act. The candidate will work closely with clients, business stakeholders, and technology teams to deliver a seamless client experience while driving platform utilization and continuous improvement.

Key Responsibilities

- Tax Technology & Product Management
- Support implementation and adoption for clients.
- Understand business requirements and translate them into product enhancement suggestions.
- Coordinate with technology teams for issue resolution, testing, and deployment of enhancements.
- Conduct User Acceptance Testing (UAT) and validate system functionality.
- Assist in designing and documenting business processes and user workflows. Litigation Management

- Manage and monitor direct tax litigation processes under the Income Tax Act.
- Support tracking of notices, assessments, appeals, and litigation timelines through DigiLim+.
- Ensure accurate capture and management of litigation-related information within the platform.

- Provide guidance to clients on litigation workflows and process optimization.

Client Relationship Management





- Act as a primary point of contact for assigned clients.

- Understand client requirements and provide timely resolutions to queries and issues.
- Conduct client demonstrations, training sessions, and solution walkthroughs.

Project Execution & Support

- Manage multiple client engagements simultaneously.
- Monitor support tickets, escalations, and service delivery commitments.
- Collaborate with cross-functional teams to ensure timely closure of client requests.

- Prepare status reports, dashboards, and presentations for internal and external stakeholders.

Required Skills

- Strong knowledge of tax technology platforms and digital transformation initiatives.

- Good understanding of litigation management processes under the Income Tax Act.
- Excellent client handling and stakeholder management skills.
- Ability to work in a quick-paced, deadline-driven environment.

- Proficiency in MS Excel, PowerPoint, and reporting tools.

Preferred Skills

- Experience working on tax technology products or SaaS platforms.
- Exposure to product implementation, UAT, and change management.

- Understanding of indirect tax and regulatory compliance processes.
- Experience coordinating with technology development teams.

📌 Senior Consultant Tax Technology (Pune)
🏢 EY
📍 Pune