Job Summary Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive)./ RManage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD)./ R/nProvide L2/L3 support for M365 incidents and service requests./ R/nMonitor M365 service health, availability, and performance./ R/nTroubleshoot and resolve messaging, collaboration, and identity issues./ R/nImplement and support security controls (MFA, Conditional Access, DLP)./ R/nManage email, collaboration, and document access configurations./ R/nSupport onboarding, offboarding, and user lifecycle activities./ R/nAssist with M365 migrations, upgrades, and feature rollouts./ R/nAutomate routine tasks using PowerShell where applicable./ R/nWork with Microsoft Support and third‑party vendors for issue resolution./ R/nEnsure adherence to SLAs, ITSM processes, and service governance./ R/nMaintain service documentation, SOPs, and knowledge articles./ R/nSupport compliance requirements including retention and basic eDiscovery./ R/nProactively recommend improvements and best practices for M365 services.

Key Responsibilities Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive)./ R/nManage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD)./ R/nProvide L2/L3 support for M365 incidents and service requests./ R/nMonitor M365 service health, availability, and performance./ R/nTroubleshoot and resolve messaging, collaboration, and identity issues./ R/nImplement and support security controls (MFA, Conditional Access, DLP)./ R/nManage email, collaboration,



and document access configurations./ R/nSupport onboarding, offboarding, and user lifecycle activities./ R/nAssist with M365 migrations, upgrades, and feature rollouts./ R/nAutomate routine tasks using PowerShell where applicable./ R/nWork with Microsoft Support and third‑party vendors for issue resolution./ R/nEnsure adherence to SLAs, ITSM processes, and service governance./ R/nMaintain service documentation, SOPs, and knowledge articles./ R/nSupport compliance requirements including retention and basic eDiscovery./ R/nProactively recommend improvements and best practices for M365 services.

Skill Requirements

Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive)./ R/nManage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD)./ R/nProvide L2/L3 support for M365 incidents and service requests./ R/nMonitor M365 service health, availability, and performance./ R/nTroubleshoot and resolve messaging, collaboration, and identity issues./ R/nImplement and support security controls (MFA, Conditional Access, DLP)./ R/nManage email, collaboration, and document access configurations./ R/nSupport onboarding, offboarding, and user lifecycle activities./ R/nAssist with M365 migrations, upgrades,



and feature rollouts./ R/nAutomate routine tasks using PowerShell where applicable./ R/nWork with Microsoft Support and third‑party vendors for issue resolution./ R/nEnsure adherence to SLAs, ITSM processes, and service governance./ R/nMaintain service documentation, SOPs, and knowledge articles./ R/nSupport compliance requirements including retention and basic eDiscovery./ R/nProactively recommend improvements and best practices for M365 services.

Other Requirements

Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive)./ R/nManage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD)./ R/nProvide L2/L3 support for M365 incidents and service requests./ R/nMonitor M365 service health, availability, and performance./ R/nTroubleshoot and resolve messaging, collaboration, and identity issues./ R/nImplement and support security controls (MFA, Conditional Access, DLP)./ R/nManage email, collaboration, and document access configurations./ R/nSupport onboarding, offboarding, and user lifecycle activities./ R/nAssist with M365 migrations, upgrades, and feature rollouts./ R/nAutomate routine tasks using PowerShell where applicable./ R/nWork with Microsoft Support and third‑party vendors for issue resolution./ R/nEnsure adherence to SLAs, ITSM processes, and service governance./ R/nMaintain service documentation, SOPs, and knowledge articles./ R/nSupport compliance requirements including retention and basic eDiscovery./ R/nProactively recommend improvements and best practices for M365 services.

📌 Senior Administrator - Microsoft 365 Administration (Yelahanka)
🏢 HCLTech
📍 Yelahanka