Job Summary

Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive)./rManage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD). /nProvide L2/L3 support for M365 incidents and service requests. /nMonitor M365 service health, availability, and performance. /nTroubleshoot and resolve messaging, collaboration, and identity issues. /nImplement and support security controls (MFA, Conditional Access, DLP). /nManage email, collaboration, and document access configurations. /nSupport onboarding, offboarding, and user lifecycle activities. /nAssist with M365 migrations, upgrades, and feature rollouts. /nAutomate routine tasks using PowerShell where applicable. /nWork with Microsoft Support and third‐party vendors for issue resolution. /nEnsure adherence to SLAs, ITSM processes, and service governance. /nMaintain service documentation, SOPs, and knowledge articles. /nSupport compliance requirements including retention and basic eDiscovery. /nProactively recommend improvements and best practices for M365 services.

Key Responsibilities

Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive). /nManage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD). /nProvide L2/L3 support for M365 incidents and service requests. /nMonitor M365 service health, availability, and performance. /nTroubleshoot and resolve messaging, collaboration, and identity issues. /nImplement and support security controls (MFA, Conditional Access, DLP). /nManage email, collaboration, and document access configurations.



/nSupport onboarding, offboarding, and user lifecycle activities. /nAssist with M365 migrations, upgrades, and feature rollouts. /nAutomate routine tasks using PowerShell where applicable. /nWork with Microsoft Support and third‐party vendors for issue resolution. /nEnsure adherence to SLAs, ITSM processes, and service governance. /nMaintain service documentation, SOPs, and knowledge articles. /nSupport compliance requirements including retention and basic eDiscovery. /nProactively recommend improvements and best practices for M365 services.

Skill Requirements

Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive). /nManage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD). /nProvide L2/L3 support for M365 incidents and service requests. /nMonitor M365 service health, availability, and performance. /nTroubleshoot and resolve messaging, collaboration, and identity issues. /nImplement and support security controls (MFA, Conditional Access, DLP). /nManage email, collaboration, and document access configurations. /nSupport onboarding, offboarding, and user lifecycle activities. /nAssist with M365 migrations, upgrades, and feature rollouts.



/nAutomate routine tasks using PowerShell where applicable. /nWork with Microsoft Support and third‐party vendors for issue resolution. /nEnsure adherence to SLAs, ITSM processes, and service governance. /nMaintain service documentation, SOPs, and knowledge articles. /nSupport compliance requirements including retention and basic eDiscovery. /nProactively recommend improvements and best practices for M365 services.

Other Requirements

Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive). /nManage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD). /nProvide L2/L3 support for M365 incidents and service requests. /nMonitor M365 service health, availability, and performance. /nTroubleshoot and resolve messaging, collaboration, and identity issues. /nImplement and support security controls (MFA, Conditional Access, DLP). /nManage email, collaboration, and document access configurations. /nSupport onboarding, offboarding, and user lifecycle activities. /nAssist with M365 migrations, upgrades, and feature rollouts. /nAutomate routine tasks using PowerShell where applicable. /nWork with Microsoft Support and third‐party vendors for issue resolution. /nEnsure adherence to SLAs, ITSM processes, and service governance. /nMaintain service documentation, SOPs, and knowledge articles. /nSupport compliance requirements including retention and basic eDiscovery. /nProactively recommend improvements and best practices for M365 services.

📌 Senior Administrator - Microsoft 365 Administration (Bengaluru)
🏢 HCLTech
📍 Bengaluru