Company Description

Ami Polymer Pvt. Ltd. is a leading manufacturer of silicone and Viton rubber products in India, founded in 1998 by a group of rubber technologists. The company is committed to providing high-quality products and services, with a focus on innovation and customer satisfaction. Ami Polymer's products are used in various industries, including food and beverage, pharmaceutical, medical, engineering, and defense.

A Technical Sales Coordinator plays a crucial role in supporting the sales team by handling technical inquiries, coordinating sales processes, and ensuring smooth communication between customers, sales, and technical teams. Their job responsibilities typically include:

Role Description"

- Sales Support & Coordination

- Assist the sales team with quotes, proposals, and order processing.
- Coordinate with clients to understand their technical requirements.
- Maintain records of customer interactions, sales, and inquiries.

2. Technical Assistance
- Provide technical product information to customers.
- Liaise with engineering or product teams to address customer questions.
- Assist in product demonstrations and presentations.

3. Order & Logistics Management
- Process sales orders and track delivery schedules.
- Work with logistics teams to ensure timely delivery of products.
- Handle order modifications, returns,



and after-sales support.
- Payment and Quotation follow up on regular basis

4. Customer Relationship Management
- Build and maintain strong relationships with clients.
- Respond to customer inquiries and provide prompt solutions.
- Gather customer feedback and relay it to relevant teams.

5. Documentation & Reporting
- Prepare sales reports, forecasts, and performance analysis.
- Maintain up-to-date product documentation and pricing information.
- Support the development of technical sales materials.

6. Cross-functional Collaboration
- Work closely with marketing, product development, and supply chain teams.
- Assist in training internal teams on product specifications and perks.

Qualifications

- Customer Service and Communication skills
- Technical Support abilities
- Sales and Sales Operations experience
- Strong problem-solving and decision-making skills
- Ability to work collaboratively in a team environment
- Experience in the manufacturing industry is a plus
- Bachelor's degree in Business, Engineering, or a related field

Special Note: Before applying for this post please make sure that your current profile is matching with it, and if you are seriously interested and looking for change.

📌 Sales Support Coordinator (Mumbai)
🏢 Ami Polymer
📍 Mumbai