Job Title Sales Operations Executive II

Job Category Business Support Services

Key Responsibilities Order Management & Program Support

- Process and manage customer orders, including order entry, amendments, acknowledgements, and invoicing support.
- Verify order accuracy, specifications, build sheets, billing information, and supporting documentation.
- Coordinate with dealers, OEM suppliers, and internal teams to ensure timely order fulfillment.
- Maintain accurate customer and order records in business systems.

Customer & Dealer Coordination

- Serve as a primary point of contact for assigned accounts and dealer networks.
- Support sales teams by ensuring smooth order processing and effective communication with customers.
- Address customer inquiries and resolve order-related issues in a timely manner.
- Build strong relationships that contribute to customer retention and account growth.

Process Improvement

- Identify opportunities to improve order management processes and operational efficiency.
- Participate in continuous improvement initiatives and support implementation of best practices.




- Provide recommendations to enhance customer experience and business performance.

Qualifications

- Bachelor's degree in Business or a related field, or equivalent work experience.
- 4-5 years of experience in Sales Operations, Order Management, Customer Service, or a related field.

Required Skills

- Experience with order management systems, CRM platforms, and quoting tools.
- Strong analytical, organizational, and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to manage multiple priorities in a fast-paced workplace.
- Strong customer-focus and stakeholder management skills.

Job Type Permanent

Time Type Full time

Work Hours 42.5

Travel Required Location HY India Pune

Address 2nd Floor, 45 Icon, Building A, Baner Road, Baner

Post Code 411045

Field-Based No

Relocation Assistance Available No

📌 Sales Operations Executive II (Pune)
🏢 Hyster-Yale Materials Handling
📍 Pune