Internship – Merchant Operations & Account Management

Role Overview

We are looking for an

Intern – Merchant Operations & Account Management to support our Pay-by-Link, PayLater, and CMP business initiatives. The intern will work closely with the business team to manage merchant operations, onboarding, issue resolution, and account management activities. This role is ideal for a candidate interested in

FinTech, digital payments, affordability, merchant management, and business development .

Key Responsibilities Support day-to-day

Pay-by-Link operations and merchant coordination. Assist in managing the

PayLater merchant portfolio and maintaining regular communication with merchants. Coordinate and track merchant escalations , ensuring timely resolution and closure. Support merchant onboarding activities, including coordination for bank TIDs, implementation, and activation after commercial closure. Coordinate with internal teams to resolve

EMI, payment, transaction, and onboarding-related issues . Assist in maintaining merchant data, trackers, reports, and operational MIS. Support the team in identifying and engaging with potential

PayLater merchants across segments such as

EdTech, Travel,



and other digital businesses . Assist with merchant follow-ups, relationship management, and business growth activities. Support the team in tracking merchant performance, payment link volumes, and business metrics. Gradually take ownership of selected merchant accounts and support ongoing

Key Account Management activities. Coordinate with internal stakeholders such as Product, Operations, Technology, Risk, and Finance for smooth merchant execution.

Qualification & Skills

Experience

Freshers / 0–1 year of relevant internship or work experience. Candidates having completed

MBA/PGDM will be preferred. Interest in

FinTech, Payments, Affordability, SaaS, or Digital Commerce . Good communication and interpersonal skills. Comfortable interacting with merchants and internal stakeholders. Strong follow-up and coordination skills. Good working knowledge of

MS Excel/Google Sheets . Ability to analyse basic business data and prepare reports. Strong ownership, willingness to learn, and ability to work in a fast-paced setting.

Role Type Internship – Full Time

Preferred Location Mumbai

📌 Sales Intern (Mumbai)
🏢 Pine Labs
📍 Mumbai