The Sales Consultant is responsible for selling new vehicles with the objective of achieving Volume and Customer Satisfaction standards. Assist customers in determining vehicle needs and completing financing paperwork, wherever applicable. Build customer loyalty and increase Customer Satisfaction through professionalism, trustworthiness, sincerity, positive attitude and a business-like appearance in every customer touch point.
SKILL REQUIREMENTS
- Explains the price of the vehicle in a way that the customer focuses on the value of the vehicle, rather than the price. Effective and accurate with finance calculations. Effective problem solving skills. Adaptable and adaptable. Able to perform multiple tasks effectively. Empathetic to customers and their problems situations. Communicates effectively, especially in problem situations by phone, mail, e-mail, and face-to-face. Exhibits a team attitude towards management and peers.
Able to effectively negotiate and sell at a retail level. Applies active listening techniques to effectively resolve conflicts. Manage time productively. Maintains composure and perspective in difficult situations. Plans and organizes effectively. EDUCATION Graduate (Technical / Non-Technical) / MBA Sales and Marketing qualification would be added advantage.
- EXPERIENCE Marketing or Sales experience (counter / door to door). Auto industry (4W) experience preferred. Should possess 4W driving license.