About the Role

We are looking for a detail-oriented Operations Intern to join our Operational Risk & Governance team. This internship is ideal for a graduate or MBA student who wants hands-on exposure to operational risk, merchant onboarding governance, vendor risk management, compliance, and payment operations within a leading fintech setting.

You will work closely with Risk, Operations, Compliance, and Business teams to support governance initiatives, maintain operational trackers, prepare reports, and ensure smooth execution of risk and outsourcing processes.

Key Responsibilities

Operational Risk Support

Assist in maintaining Operational Risk (ORM) trackers, risk registers, and governance documentation.

Support Risk & Control Self-Assessment (RCSA) activities by coordinating with cross-functional teams.

Track operational incidents, control gaps, and remediation status.

Help prepare SOPs, process documents, and policy version control records.

Compile Key Risk Indicator (KRI) data and assist in periodic risk reporting.

Merchant & Payment Operations

Support governance activities related to merchant onboarding and KYC documentation.

Assist in reviewing merchant data, PAN validation records, and onboarding quality checks.

Maintain operational dashboards for payment operations and exception tracking.

Coordinate with internal stakeholders for timely closure of operational requests.

Outsourcing & Vendor Governance

Maintain vendor onboarding and due diligence trackers.

Support documentation for vendor risk assessments and periodic reviews.

Track SLA performance and follow up on pending compliance documents.

Assist during internal audits and regulatory documentation requests.

Reporting & Analytics





Prepare Excel-based MIS, governance reports, and management presentations.

Analyze operational data to identify trends and process improvement opportunities.

Ensure accuracy and completeness of operational records and audit-ready documentation.

Preferred Candidate

Graduate or MBA (HR/Operations/Finance/Business) pursuing or recently completed.

Strong proficiency in Advanced Excel; PowerPoint knowledge is desirable.

Analytical mindset with excellent attention to detail.

Good communication and stakeholder coordination skills.

Interest in fintech, risk operations, compliance, or payment operations.

What Youll Gain

Exposure to operational risk and governance frameworks.

Hands-on experience with merchant onboarding and payment operations.

Experience creating MIS dashboards, SOPs, and audit documentation.

Opportunity to collaborate with Risk, Compliance, Operations, and Product teams in a fast-paced fintech environment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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