Hirely is recruiting on behalf of a hiring partner, a experienced Revenue Operations and CRM professionals for a specialized AI training project focused on complex SaaS systems and operational workflows. You’ll use your real-world expertise to analyze CRM, billing, ticketing, and related revenue systems, identify inconsistencies and policy conflicts, and document how complex operational scenarios should be handled. No prior AI experience is required.

What You'll Do

- Analyze CRM, billing, and ticketing data for operational inconsistencies
- Identify outdated automations, duplicate entities, permissions mismatches, and policy conflicts
- Review ambiguous or undocumented operational processes
- Draft precise operational prompts and recommendations for complex scenarios
- Evaluate the desired state of underlying data and identify discrepancies
- Ensure logical consistency across interconnected SaaS systems
- Document the reasoning and rationale behind operational decisions
- Assess changes that may create cascading effects across multiple systems
- Navigate grey areas and exceptions in operational policies
- Create explicit documentation for technical and non-technical stakeholders
- Apply sound operational judgment when systems, policies, or processes conflict

Who We're Looking For

- 5-10 years of hands-on experience in Revenue Operations, Sales Operations, Customer Success Operations, or SaaS implementation/onboarding
- Direct experience owning or managing CRM systems
- Ability to personally configure CRM fields, workflows, validation rules, and permissions
- Experience with at least two adjacent SaaS revenue tools




- Experience with billing/subscription management, CPQ, ticketing, project tracking, or automation/integration platforms
- Strong understanding of SaaS operational processes
- Experience working with interconnected systems and cascading operational changes
- Ability to analyze data and maintain reporting/data accuracy
- Strong judgment when handling conflicting policies and ambiguous scenarios
- Excellent written and verbal English communication
- Ability to clearly explain nuanced reasoning and operational trade-offs
- AI training, evaluation, or annotation experience is a plus, but not required

Compensation & Terms

- $45-$90/hour
- Remote contractor opportunity

Application Process

1. Complete the initial screening
2. Participate in the required AI interview
3. Complete any technical or role-specific assessment if requested
4. Proceed to onboarding upon selection

Important Requirement: This role is intended for experienced SaaS/RevOps professionals with direct CRM ownership and hands-on systems experience. Candidates should be comfortable analyzing interconnected revenue systems and explaining complex operational decisions in clear written English.

About Hirely

Hirely connects professionals with remote opportunities from hiring partners across artificial intelligence, software engineering, cloud, data, research and other specialised fields. Hirely acts as a recruitment and talent-sourcing partner for the hiring companies it represents. Final hiring decisions, onboarding, compensation and project assignments are determined by the hiring partner.

📌 Revenue Operations Specialist - CRM & SaaS Systems (India)
🏢 Hirely
📍 India