Role & responsibilities
- Visit assigned retail stores across your city on a set schedule
- Evaluate and document product placement, shelf organization, and store layout
- Assess quality, accuracy, and consistency of product labelling and pricing displays
- Study how product categories are organized and signposted (e.g., mobiles, appliances, laptops, accessories)
- Observe and record how sales staff pitch products to customers (approach, product knowledge, upselling, objection handling)
- Capture photographs/notes as evidence for each store visit (where permitted)
- Identify and document in-store customer experience elements that enhance the buying journey (e.g., interactive product demos, digital displays, self-help kiosks, comfortable browsing zones, smart signage)
- Prepare structured observation reports and scorecards summarizing your findings
- Share observations and improvement recommendations with the retail/category team
Mandatory Respond with Screening questions at
[email protected]
Subject - Retail Store Audit Intern
1.
Think of the last electronics or retail store you visited. What's one thing about how products were displayed or labelled that stood out to you positive or bad?
2. What do you understand by Customer experirnce and why it is important?
3. Why might a store deliberately place a product at eye level versus on a bottom shelf?
4. If you were comparing two competing stores selling the same products, what are the first three things you'd look at to judge which one gives a better customer experience?
5. What does "cross-selling" mean to you, and how might you spot it happening on the shop floor?
6. Have you written any kind of structured report, survey summary, or research write-up before? Can you describe it briefly?
7. How comfortable are you with Excel/presentation? Have you built or filled out any tracker, scorecard, presentation or dataset before?
8. Why are you interested in a retail/customer-experience-focused internship specifically?
📌 Retail Store Audit Intern Chennai
🏢 Croma
📍 Chennai