Role & responsibilities

- Visit assigned retail stores across your city on a set schedule
- Evaluate and document product placement, shelf organization, and store layout
- Assess quality, accuracy, and consistency of product labelling and pricing displays
- Study how product categories are organized and signposted (e.g., mobiles, appliances, laptops, accessories)
- Observe and record how sales staff pitch products to customers (approach, product knowledge, upselling, objection handling)
- Capture photographs/notes as evidence for each store visit (where permitted)
- Identify and document in-store customer experience elements that enhance the buying journey (e.g., interactive product demos, digital displays, self-help kiosks, comfortable browsing zones, smart signage)
- Prepare structured observation reports and scorecards summarizing your findings
- Share observations and improvement recommendations with the retail/category team

Mandatory

Respond with Screening questions at [email protected]

Subject - Retail Store Audit Intern





- Think of the last electronics or retail store you visited. What's one thing about how products were displayed or labelled that stood out to you good or bad?
- What do you understand by Customer experirnce and why it is significant?
- Why might a store deliberately place a product at eye level versus on a bottom shelf?
- If you were comparing two competing stores selling the same products, what are the first three things you'd look at to judge which one gives a better customer experience?
- What does "cross-selling" mean to you, and how might you spot it happening on the shop floor?
- Have you written any kind of structured report, survey summary, or research write-up before? Can you describe it briefly?
- How comfortable are you with Excel/presentation? Have you built or filled out any tracker, scorecard, presentation or dataset before?
- Why are you interested in a retail/customer-experience-focused internship specifically?

📌 Retail Store Audit Intern - Bangalore (Bengaluru)
🏢 Croma
📍 Bengaluru