Key Responsibilities

- Oversee the overall day-to-day operations of the resort, including Front Office, F&B;, Housekeeping, Engineering, Security, and other operational functions.

- Ensure consistently high standards of guest service and guest satisfaction.

- Drive operational efficiency while maintaining the resort's service standards and brand guidelines.

- Monitor and improve guest feedback, reviews, and service recovery.

- Work closely with department heads to achieve operational and financial targets.

- Monitor revenue, occupancy, departmental costs, and operating expenses in coordination with the relevant teams.

- Ensure effective manpower planning, deployment, productivity, and workforce management.

- Lead, coach, and develop the resort team to build a robust service-oriented culture.

- Support recruitment, onboarding, training, performance management, and employee engagement initiatives.





- Ensure compliance with all company policies, statutory requirements, health & safety standards, and operational SOPs.

- Conduct regular operational reviews and implement corrective actions wherever required.

- Coordinate with corporate and support functions for smooth business operations.

- Manage vendor and external stakeholder relationships as required.

- Handle escalated guest complaints and ensure timely and effective resolution.

- Drive initiatives related to guest experience, quality improvement, sustainability, and operational excellence.

- Represent the resort professionally with guests, business partners, local stakeholders, and other external parties.

📌 Resort Manager (Rajasthan)
🏢 Indian Hotels Company (IHCL)
📍 Rajasthan