- Managing Reservations: Handling bookings received through phone, email, hotel website, travel agents, OTAs, and other booking channels.

- Room Availability: Monitoring room availability and coordinating with the Front Office and Revenue Management teams.

- Booking Accuracy: Ensuring guest details, arrival/departure dates, room types, rates, and special requests are correctly recorded.

- Rate Management: Ensuring the correct room rates, packages, discounts, and promotional offers are applied.

- Group Reservations: Handling bookings for conferences, weddings, corporate groups, and tour groups.

- Coordination: Working closely with Front Office, Housekeeping, Sales, Revenue Management, and Accounts to ensure smooth operations.

- Overbooking Management: Managing overbooked situations carefully and coordinating alternative arrangements when necessary.

- Guest Communication:



Responding to guest inquiries, confirming bookings, handling modifications, and processing cancellations.

- Reservation Reports: Preparing reports such as occupancy forecasts, booking pace, cancellations, no-shows, and expected arrivals.

- Revenue Optimization: Helping maximize room revenue by monitoring demand, availability, and booking patterns.

- Team Management: Supervising reservation staff, assigning duties, andproviding training.

- Customer Service: Ensuring guests receive accurate information and a qualified experience from the time they make the

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits

- Flexible schedule

- Food provided

- Provident Fund

Work Location: In person

📌 Reservations Manager (Puri)
🏢 SHREE Hotel
📍 Puri