Position

Reservation Executive / Reservation Coordinator

Department

Front Office / Reservations

Reports To

Front Office Manager / Revenue Manager

Job Summary

Responsible for handling room reservations, enquiries, modifications, cancellations, and guest communication while ensuring accurate booking information and maximizing room revenue.

Key Responsibilities

- Handle reservations through telephone, email, website, OTA, and other booking channels.
- Process new bookings, modifications, cancellations, and confirmations accurately.
- Maintain updated reservation records and ensure correct room availability.
- Coordinate with Front Office, Housekeeping, Sales, and Revenue teams regarding room inventory and guest requirements.
- Provide accurate information on room types, rates, packages, facilities, and hotel policies.
- Follow up on tentative reservations and ensure timely conversion of enquiries into bookings.
- Monitor no-shows, cancellations, amendments, and overbooking situations.
- Ensure all guest preferences and special requests are properly recorded and communicated.
- Assist in maximizing occupancy and room revenue through effective reservation handling.




- Prepare and maintain daily reservation reports and booking records.
- Handle guest queries and complaints professionally and ensure prompt resolution.
- Ensure compliance with hotel reservation procedures and standards.

Skills & Competencies
- Good communication and interpersonal skills.
- Strong knowledge of hotel reservation procedures and PMS.
- Valuable understanding of OTA and online booking platforms.
- Strong attention to detail and accuracy.
- Customer-focused with a professional attitude.
- Good negotiation and follow-up skills.
- Ability to work under pressure and meet deadlines.
- Basic knowledge of room rates, inventory, and revenue management.

Qualifications & Experience
- Diploma/Degree in Hotel Management, Hospitality, or a related field.
- Previous experience in hotel reservations/front office is preferred.
- Candidates with relevant hotel industry experience will be preferred.
- Immediate joiners preferred.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits

- Food provided
- Paid time off
- Provident Fund

Work Location: In person

📌 Reservation Executive (Coimbatore)
🏢 KISCOL GRANDS HOTEL
📍 Coimbatore