Role & responsibilities

- Receive and process transportation booking requests through phone, email, website, or messagingplatforms.

- Confirm reservations and provide customers with accurate trip details, schedules, and pricing.

- Coordinate with dispatch, drivers, and operations teams to ensure vehicle availability and smooth service delivery.

- Update and maintain reservation records in the booking system.

- Handle booking modifications, cancellations, and special customer requests.

- Respond promptly to customer inquiries and resolve reservation-related issues.

- Monitor daily transportation schedules and communicate any changes to customers.

- Prepare reservation reports and maintain booking documentation.

- Ensure compliance with company policies and service standards.





- Support billing and payment verification related to reservations when required.

Preferred candidate profile

- Bachelor's degree, diploma, or equivalent qualification.

- Previous experience in reservations, customer service, transportation, logistics, or a similar role is preferred.

- Proficiency in Microsoft Office applications and reservation management systems.

- Strong communication and interpersonal skills.

- Ability to multitask and work in a fast-paced setting.

- Good organizational and problem-solving abilities.

- Attention to detail and accuracy in data entry.

📌 Reservation Executive (Kochi)
🏢 Spiceup Tours And Travels
📍 Kochi