Company Description Niva Bupa Health Insurance Company Limited is a publicly listed health insurer focused on giving individuals across India the confidence to access high-quality healthcare. Guided by its brand philosophy “Zindagi Ko Claim Kar Le,” the company positions itself as an enabler, helping customers live life with fewer constraints. As of March 31, 2026, Niva Bupa operates over 210 physical branches and collaborates with a large ecosystem of agents, brokers, and corporate partners across the country.

The company covers more than 25 million lives and maintains a robust network of over 10,500 empanelled hospitals. With an employee base of over 10,100 people and a 90%+ claim settlement ratio sustained over five years, Niva Bupa has been certified a Great Place to Work six times consecutively.

Role Description This is a full-time, on-site Relationship Manager role based in Delhi, India.

The Relationship

Manager will nurture and grow relationships with customers and distribution partners, acting as a primary point of contact for service, policy-related queries, and product guidance. The role involves managing customer portfolios, ensuring timely resolution of issues, facilitating policy renewals, and supporting claims-related interactions to enhance customer satisfaction and retention.

The Relationship

Manager will collaborate with internal teams to communicate customer feedback, streamline processes, and identify opportunities for cross-sell and upsell in line with business objectives.



Daily responsibilities also include maintaining accurate records, preparing regular reports on relationship health and performance, and adhering to regulatory and company compliance standards.

Qualifications

- Customer relationship management skills, including the ability to build trust, maintain long-term partnerships, and manage diverse customer portfolios.
- Sales and business development abilities, with experience in cross-selling, upselling, and meeting or exceeding assigned targets in financial services or related sectors.
- Strong communication and interpersonal skills, with proficiency in explaining complex information clearly and handling negotiations and conflict resolution.
- Organizational and analytical skills, including maintaining accurate records, preparing performance reports, and using data to drive decisions.
- Understanding of health insurance or financial products, including basic knowledge of underwriting, claims processes, and regulatory requirements (IRDAI guidelines are a plus).
- Comfort working in an on-site, branch-based workplace, with the ability to coordinate effectively with internal teams and external partners.
- Bachelor’s degree in Business, Finance, Marketing, or a related field; relevant professional certifications in insurance or financial services are advantageous.
- Prior experience in relationship management, account management, or customer-facing roles, preferably within insurance, banking, or other financial services.

📌 Relationship Manager (Delhi)
🏢 Niva Bupa Health insurance
📍 Delhi