Company Description AU SMALL FINANCE BANK began as the vision of first-generation entrepreneur and Chartered Accountant Sanjay Agarwal, who set out over three decades ago to build a high-growth, customer-focused bank. Supported by a skilled and dedicated team, the organization has grown by consistently prioritizing solutions tailored to customer needs. The bank is now progressing on its journey from a fast-growing small finance bank toward becoming a Universal Bank.

Throughout this evolution, AU SMALL FINANCE BANK remains committed to enriching lives, serving communities, and aligning growth with the long-term interests of its stakeholders. Candidates joining the bank can expect a performance-driven environment with strong emphasis on ethical conduct and community impact.

Role Description This is a full-time, on-site Relationship Manager role based in Ahmedabad.

The Relationship

Manager will manage a portfolio of customers, build strong long-term relationships, and act as the primary point of contact for banking products and services. Daily responsibilities include understanding customer financial needs, cross-selling and up-selling suitable products, coordinating account opening and servicing requests, and ensuring timely resolution of queries and issues. The role involves regular customer visits, proactive engagement to enhance customer satisfaction and retention,



and close collaboration with internal teams such as operations and credit.

The Relationship

Manager is also expected to achieve assigned business targets, adhere to regulatory and internal compliance standards, and maintain accurate documentation and reporting.

Qualifications

- Customer relationship and service skills, including the ability to build trust, manage portfolios, and deliver consistent, high-quality support.
- Sales and business development capabilities, with experience in cross-selling and up-selling financial products to meet revenue and growth targets.
- Strong communication and interpersonal skills, enabling explicit discussions with customers and effective collaboration with internal teams.
- Basic financial and banking knowledge, including understanding of retail banking products, compliance requirements, and risk awareness.
- Organizational and time-management skills, with attention to detail in documentation, reporting, and follow-through on customer requests.
- Bachelor’s degree in business, finance, commerce, or a related field; relevant experience in banking or financial services is preferred.
- Comfort working in an on-site, customer-facing environment in Ahmedabad, with readiness for regular field visits and in-person meetings.

📌 Relationship Manager (Ahmedabad)
🏢 AU Small Finance Bank
📍 Ahmedabad