Job Summary

Position Summary

We are seeking a warm, organized, and proactive Receptionist/Patient care Executive to be the first point of contact for our patients. You will play a crucial role in ensuring a positive patient experience, managing front desk operations, coordinating schedules, handling billing, and supporting the smooth daily functioning of our center.

Key Responsibilities

Patient Experience &

- Front Desk Management

Warm Welcome: Greet every patient warmly, guide them properly, and ensure they feel comfortable and valued from the moment they arrive.

Waiting Area Management: Efficiently manage waiting areas, address basic patient queries, and strive to ensure minimal waiting times.

Positive Atmosphere: Maintain a welcoming, calm, and professional front desk environment.

Patient Scheduling and Coordination

Appointment Management: Accurately schedule and reschedule patient appointments, diligently working to avoid clashes and delays.

Inter-Departmental Coordination: Coordinate timings effectively between doctors, therapists, and patients on a daily basis to optimize flow and service delivery.

Billing, Payment Collection &

- Reconciliation

Accurate Billing: Generate bills promptly and accurately for services rendered.

Payment Processing: Collect payments through various methods (cash, card, UPI) and update the billing system meticulously.

Daily Reconciliation:



Perform daily reconciliation of all payments received and prepare comprehensive reports for the Center Manager.

Stock and Inventory Management

Inventory Oversight: Maintain sufficient stock levels of therapy materials, oils, linens, disposables, and wellness products.

Replenishment Alerts: Proactively inform the Center Manager in a timely manner about low stock or replenishment needs to prevent shortages.

Housekeeping &

- Maintenance Supervision

Cleanliness Standards: Ensure therapy rooms, waiting areas, washrooms, and the entire clinic premises are maintained at a high standard of cleanliness at all times.

Basic Maintenance: Identify and assist in resolving basic maintenance issues (e.g., lights, AC,

plumbing) immediately by coordinating with registered vendors.

Therapy Material Handling

Material Preparation: Ensure therapists receive the correct therapy materials (e.g., oils, potlis) daily,

precisely as per individual treatment plans.

Qualifications &

- Skills

Previous experience in a front desk or customer service role, preferably in a healthcare or wellness setting.

Excellent communication and interpersonal skills, with a patient-first approach.

Strong organizational abilities and attention to detail.

Proficiency in scheduling software and basic computer applications.

Ability to handle multiple tasks efficiently in a fast-paced workplace.

A compassionate and empathetic demeanor.

Any Graduate

📌 Receptionist/ Patient (D.N.Nagar)
🏢 Pravaayu Healthcare
📍 D.N.Nagar