Location: Kalyani Nagar, Pune

Shift Time: 9 AM - 6 PM & 12 PM - 9 PM (Rotational basis).

Weekends Working. Weekly Off: Any 1 Day Off Between Monday to Friday.

Essential Requirements:

1) Candidate should be Fluent in English (Mandatory).

2) Candidate should be comfortable to work in Cats & Dogs Environment (Mandatory).

3) Candidate should be comfortable to work in Rotational Shifts (9 AM - 6 PM & 12 PM - 9 PM)

Key Responsibilities:

1. Front Desk Operations:- Greeting clients and pets warmly upon arrival.- Managing check-in and check-out process efficiently.- Handling phone calls, WhatsApp, emails, and online inquiries.- Scheduling , rescheduling, and confirming appointments.- Maintaining a clean, organized, and welcoming reception area.

2. Client Service & Communication:- Providing transparent information on services, packages, pricing, and procedures.- Assisting clients with registration, forms, consent documents, and feedback.- Addressing client concerns professionally and escalate to the manager as and when required.- Coordinating with pet parents for follow-up visits, vaccinations, and reminders.

3. Billing & Cash Handling:- Generating invoices and handle billing accurately.- Managing cash, card, UPI,



and online payments.- Maintain daily cash reports and reconcile payments at day-end.- Ensure all services are billed correctly.

4. Coordination & Support- Coordinating with veterinarians, technicians, and support staff regarding client flow.- Ensuring timely movement of patients to consultation rooms.- Updating and maintain client and patient records in the system.- Assisting in inventory updates, when required.

5. Compliance & Protocols- Following clinic SOPs for hygiene, safety, and client handling.- Ensuring confidentiality of client and patient information.- Reporting any operational issues to the Clinic Manager. Skills & Competencies:-

- Very Good communication skills (English, Hindi, Marathi).
- Strong customer service orientation.
- Ability to multitask in a fast-paced environment.
- Basic computer proficiency (MS Office, CRM/EMR systems).
- Positive attitude and team player mindset. Qualifications & Experience:
- Graduate (Preferred).
- 5+ years of experience in Reception / Front Office / Customer Service (Hospital / Clinic / Pet industry preferred).

Contact - Pritam +918097451366 E-mail: [email protected]

📌 Receptionist (Kalyani Nagar, Pune)
🏢 Crown Veterinary Services
📍 Pune