Roomy Ventures LLP is looking for a friendly, professional, and customer-oriented Receptionist / Customer Service Executive to join our furniture showroom team. The candidate will be responsible for welcoming customers, handling enquiries, providing information about furniture and interior products, and ensuring a smooth customer experience.

Key Responsibilities

- Greet and welcome customers visiting the showroom in a professional and friendly manner.
- Attend incoming calls, WhatsApp messages, online enquiries, and customer requests.
- Respond to customer enquiries regarding furniture, products, pricing, availability, and showroom services.
- Understand customer requirements and guide them to the appropriate sales team.
- Follow up with customers regarding enquiries, quotations, orders, and appointments.
- Maintain customer enquiry records and update follow-up details.
- Coordinate with the sales and showroom team to ensure timely responses to customers.
- Handle customer complaints and queries professionally and escalate issues when required.




- Assist in scheduling customer visits and appointments.
- Maintain a professional reception area and ensure a welcoming showroom environment.
- Support basic administrative and documentation activities related to customer service.
- Maintain confidentiality of customer and company information.

Requirements

- Minimum 1 year of experience in Reception, Customer Service, Front Office, or a similar role is preferred.
- Good communication and interpersonal skills.
- Good knowledge of Malayalam and English , Hindi or other languages will be an advantage.
- Basic computer knowledge, including MS Office and WhatsApp.
- Pleasant personality with a skilled and customer-friendly approach.
- Ability to handle multiple customer enquiries and follow-ups efficiently.
- Candidates with experience in furniture, interior, retail, or showroom environments will be preferred.

Benefits

- Cell phone reimbursement

- Flexible schedule

- Leave encashment

Work Location: In person

📌 Receptionist/Customer Service (Malappuram)
🏢 Roomy Ventures
📍 Malappuram