Quality Analyst (Sector 62)

Quality Analyst (Sector 62)

16 Sep
|
Guiding Light Education Technologies(Sarrthi IAS
|
Sector 62

16 Sep

Guiding Light Education Technologies(Sarrthi IAS

Sector 62

Key Responsibilities:

Monitor the quality of inbound and outbound calls.

Evaluate communication quality and customer experience Provide feedback and highlight strengths & identify areas for improvement.

Prepare weekly/ monthly reports for sales leadership & recommend updates to scripts/ workflow.

Conduct training sessions for new employees Provide ongoing training, coaching & refresher sessions to improve call quality and performance

Requirements:

1–2 years of experience in sales analysis/ call audit Robust listening and communication skills.

Good command over Excel / Google Sheets Basic understanding of UPSC Ability to identify gaps and suggest actionable improvements Laptop is mandatory

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Leave encashment

Work Location: In person

📌 Quality Analyst (Sector 62)
🏢 Guiding Light Education Technologies(Sarrthi IAS
📍 Sector 62

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