Architect Area(s) of responsibility Key Responsibilities Delivery & Program Management • Own and drive QA delivery for assigned application portfolios within the client program, ensuring quality, timeliness, and client satisfaction • Manage release cycles, test execution windows, and sign-off processes across multiple parallel workstreams • Track and report delivery metrics — defect density, automation coverage, execution progress, and SLA adherence — to program leadership and client stakeholders • Proactively identify delivery risks and drive mitigation without escalation dependency • Participate in client calls, QBRs, and governance forums with confidence and accountability Test Automation • Define and govern the automation strategy for assigned scope — framework selection, coverage targets, and execution integration into CI/CD pipelines • Drive automation coverage expansion and reduction of manual regression dependency • Oversee script maintenance, auto-healing practices, and execution optimization • Evaluate and adopt new tools and approaches in line with program direction, including AI-assisted testing capabilities People Management • Lead a team of Test Leads, Senior Test Engineers, and Test Engineers (cross location) • Conduct regular one-on-ones, performance reviews, and career conversations • Identify skill gaps and drive targeted upskilling and cross-skilling within the team • Foster a culture of accountability, quality ownership,



and continuous improvement • Support talent retention through active engagement and recognition Stakeholder & Client Management • Build and maintain solid working relationships with client and technical stakeholders • Translate client expectations into clear delivery commitments and manage them proactively • Communicate program status, risks, and achievements with clarity and credibility ________________________________________ Required Skills &

Experience • 16–20 years of experience in software testing and QA, with at least 4 years in a delivery leadership role • Proven experience managing large QA teams (50 resources) in a managed services or outsourced delivery model • Solid understanding of test metrics, SLA management, and client governance • Excellent communication and stakeholder management skills • Experience working with global clients in Enterprise IT domains ________________________________________ Good to Have • Exposure to AI-based test automation tools or platforms • Experience with story-point based or outcome-based commercial models ________________________________________ What This Role Demands This is not a coordinator role. The program operates at scale, under commercial pressure, and with a client that expects delivery excellence consistently. The right candidate leads from the front, owns outcomes without being asked, and builds team capability while keeping delivery on track — simultaneously.

Work Location: Bengaluru Experience Level Senior Level

📌 QA Delivery and Test Automation Architect (Bengaluru)
🏢 Birlasoft
📍 Bengaluru