Roles and Responsibilities:

End-to-End Operations Management

- Own candidate and partner operations, ensuring key activities are tracked and closed within TATs.
- Drive key milestones and identify operational gaps and risks and drive timely resolution
- Ensure SOP adherence while proactively identifying and resolving operational gaps.

Candidate & Partner Management
- Own candidate concerns and escalations, ensuring timely resolution and clear communication.
- Build strong relationships with university partners and act as a key POC for their requirements.
- Monitor partner performance and drive improvements in delivery and experience.

Stakeholder & Cross-Functional Management
- Coordinate with university partners, campus POCs and Corporate teams for seamless execution.
- Drive cross-functional alignment, clear ownership and timely closure of dependencies.
- Manage escalations with urgency, maturity and effective communication.

Team Management & Accountability
- Lead and support campus/team POCs across candidate and partner operations.
- Delegate responsibilities, track deliverables and drive timely execution.




- Review performance and foster a culture of ownership and accountability.

Data, Performance & Reporting
- Track candidate, partner and operational metrics to monitor performance.
- Analyze trends and identify recurring issues, risks and improvement opportunities.
- Drive regular reviews and maintain accurate dashboards, trackers and reports.

Process Improvement & Operational Excellence
- Identify recurring operational challenges and implement sustainable solutions.
- Standardize processes and drive consistent SOP adoption across teams and campuses.
- Continuously improve efficiency, TATs, candidate experience and partner satisfaction.

The Successful Applicant:

- 3-4 years of experience in operations, partner management, program management, student/candidate operations or a similar role.
- Experience in HEIs, universities, EdTech or a fast-paced startup workplace is preferred.
- Experience managing teams, POCs, partners or cross-functional stakeholders.

📌 Program Manager (Gurugram)
🏢 Virohan
📍 Gurugram