Location: Gurugram

CTC: Up to ₹4.5 LPA

Experience: 0–1 year

Employment Status: Freshers / Currently Not Working

About the Role

UPSPIR is hiring for a Product Support Engineer (L2) role with one of our partner companies, a leading AI-led Customer Experience technology company in Asia.

This role is ideal for candidates who have strong technical fundamentals and are looking to build a career in Product Support, SaaS Support, Cloud Operations, and Technical Support.

What We're Looking For

We are specifically looking for candidates who are:

- Freshers or have up to 1 year of experience
- Currently not working and available to join
- Strongly trained and confident in Linux, Networking, and SQL
- Excellent in verbal and written communication
- Strong in logical thinking and problem-solving
- Willing to work in shifts, if required

Key Technical Skills Candidates should have hands-on knowledge of:
- Linux: Command line, processes, services, logs, permissions, basic troubleshooting
- Networking: TCP/IP, DNS, HTTP/HTTPS, ports, IP addressing, basic network troubleshooting
- SQL: Queries, SELECT, WHERE, JOIN, GROUP BY, basic database troubleshooting
- Cloud & SaaS: Basic understanding of cloud infrastructure and SaaS applications
- Troubleshooting: Ability to identify, analyze, and resolve technical issues

Knowledge of Voice Bots, Chat Bots, Voice AI, or Conversational AI platforms is an advantage.

Key Responsibilities

- Troubleshoot product and platform-related technical issues




- Investigate client-reported issues and provide timely resolutions
- Monitor system health and application performance
- Analyze Linux logs and identify technical issues
- Perform basic network and database troubleshooting
- Work with Product, Engineering, and Infrastructure teams to resolve complex issues
- Maintain accurate technical documentation and support processes
- Identify recurring issues and suggest improvements or automation

Eligibility
- Bachelor's degree in Computer Science, IT, Engineering, or a related field
- 0–1 year of total experience
- Freshers with solid technical training are encouraged to apply
- Candidates must demonstrate practical knowledge of Linux, Networking, and SQL
- Excellent communication skills are mandatory
- Candidates should be available to join immediately or at short notice

Selection Process
1. Application Screening
2. Technical Assessment – Linux, Networking & SQL
3. Communication Assessment
4. Technical/Role Readiness Interview (only selected candidates will be processed for interview with hiring company)
5. Final Interview with the Hiring Company
6. Offer

Why Apply? This is a strong entry-level opportunity for candidates who want to start their career in Product Support, SaaS Support, Cloud Operations, and Customer-Facing Technical Roles while working with an AI technology platform.

If you have strong Linux, Networking, SQL, and communication skills and are ready to start your career in Product Support, apply now.

📌 Product Support Engineers - Freshers Only (Gurugram)
🏢 Upspir
📍 Gurugram