Role:- Product Manager - Current Account

Designation:- Assistant Vice President

Job Responsibilities:-

Financial & Non - Financial Responsibilities

- Define & develop products and program for SME customers - CA, CMS, POS, IPG, Other technological solutions
- Innovate and develop segment specific propositions (Professionals, Real Estate, IT & ITES, Travel & Tourism, Gems & Jewellery, Media & Entertainment, Food & Beverages, Retailers, etc)
- Co-Work with Business Banking to offer Asset Products for SME customers
- To review cost / revenue levers of products and define product pricing for recent product releases to meet revenue and & profitability goals
- Preparing and monitoring annual budgets, forecast trends and presenting the performance of business regularly to senior management / branches
- Drive customer acquisition
- Manage and analyse portfolio quality
- Identify and define Customer Segments for quality and focused acquisition
- Develop Sales Pitch, Brochures, Collaterals, Sales Aids in collaboration with marketing
- Provide trainings and conduct workshops for acquisition channels




- Co-work with operations team to define and improvise product related branch & central ops process
- Define and ensure effective / active customer engagement, customer life cycle & campaign management framework
- Conducting market / competition analysis

Compliance & Risk Responsibilities:-

- Co-work with compliance team to define & update KYC requirements as per legal & regulatory guidelines
- Design & improvise Forms, Declarations, Delegation Matrices & Exception Management to be customer friendly yet regulatory compliant
- Review & control sourcing quality
- Work closely with stakeholders to identify and drive system developments towards process simplifications
- Query Management of Branches & others

Functional Competencies:-

- Knowledge of CA, SME Segment, CMS & Trade & Forex products
- Good Analytical & Training abilities

Behavioural Competencies:-

- Empathy towards Sales Channels & Customer
- Positive Attitude, Social
- Energetic, Go Getter

Qualification:- MBA / CA / Post Graduate

Relevant Experience:

- 7-8 years

📌 Product Manager (Mumbai)
🏢 AU Small Finance Bank
📍 Mumbai