? We're Hiring | Product & Customer Success Manager – ERP

? Location: Noida Sector 135 | Work Mode: On-site

About the RoleWe are looking for an ERP domain expert with solid functional knowledge, exceptional communication skills, and the ability to connect product capabilities with real-world business needs.

This is not a conventional CRM or customer calling role.

The ideal candidate will deeply understand ERP functionality, the business problems it solves, and how to effectively communicate its value to customers, partners, and the market through webinars, presentations, demonstrations, customer interactions, and case studies.

Key Responsibilities

- Identify important and underutilized product capabilities and continuously communicate their business value.
- Conduct regular webinars, seminars, customer group sessions, and partner enablement programs.
- Demonstrate product features through practical business scenarios rather than technical descriptions.
- Maintain continuous engagement with existing customers to improve product awareness and adoption.
- Collaborate closely with Product, Implementation, Support, and Sales teams to understand product developments and customer use cases.
- Identify successful implementations and convert them into compelling case studies and presentations.
- Communicate new releases and significant product capabilities to customers and partners.




- Capture structured customer and partner feedback for the Product team.
- Identify opportunities for existing customers to benefit from additional modules or capabilities and coordinate with Sales.
- Build reusable feature presentations, demo stories, webinar content, and product knowledge materials.

Ideal Candidate
- 5–10 years of experience in ERP, accounting, or business software.
- Strong functional knowledge of Accounting, GST, Inventory, Sales, Purchase, and related business processes.
- Exposure to Manufacturing, Distribution, WMS, Logistics, CRM, or HRMS will be an added advantage.
- Excellent verbal communication and presentation skills.
- Confident in conducting webinars and presenting to customers, partners, and management.
- Ability to simplify complex ERP functionality and explain it in clear business language.
- Strong business-process orientation rather than merely software navigation knowledge.
- Experience as an ERP Functional Consultant, Implementation Consultant, Pre-Sales Consultant, Product Trainer, or Customer Success professional will be highly relevant.

? Interested candidates can share their CV at: [email protected] #Hiring #ERPJobs #CustomerSuccess #ProductManagement #ERPConsultant #SaaSJobs #NoidaJobs #AlignBooks #FunctionalConsultant #B2BSoftware

📌 Product & Customer Success Manager (Noida)
🏢 AlignBooks
📍 Noida