Key Responsibilities

- Deep-dive into specific business processes and identify automation/AIopportunities
- Engage with customers to understand current-state workflows and painpoints
- Map processes to AI, Agentic AI, analytics, and automation use cases
- Support solution design with process-level insights
- Work closely with domain experts and technical teams during pre-sales

Process Focus Areas BFSI / Financial Services o Accounts Receivable / Accounts Payable o Reconciliation o Financial regulatory reporting

Healthcare / Insurance o Claims processing o Eligibility enrollment o Member servicing

Manufacturing o Order management o Supply chain operations o Plant / shop-floor operations

Healthcare

Oil Gas

Ideal Background

- 8-12 years of experience in process operations or transformation
- Prior exposure to automation, RPA, AI, or analytics initiatives
- Ability to articulate process challenges to both business and technical audiences
- Consulting or enterprise transformation experience preferred

📌 Process Expert – AI And Automation (Bengaluru)
🏢 Serendipity corporate services
📍 Bengaluru