- Experience of 2-7 years with Banking background. without a Career break
- Experience of minimum one year in Payment Investigations/Funds Transfer/ACH Required
- Valuable written & communication skills
- Should be able to work on multiple applications simultaneously
- Ability to multitask and effectively prioritize work
- High standard of Analytical Skills essential
A. Roles &
Responsibilities Investigators are responsible for creating investigations cases based on the receipt of inbound messaging (SWIFT, Fed Service, EML, or email) from internal and external parties regarding a USD wire transfer. Once created, the investigator will take end-to-end ownership of the inquiry, communicating with debit and credit parties to resolve the underlying inquiry.
During the investigation,
the operator is responsible for:
- Validating that the underlying USD wire was processed correctly by the operations.
- Classifying the inquiry under the correct inquiry type
- Communicating with the credit and debit parties using appropriate messaging frequencies, templates and verbiage as outlined in the USD Investigations procedures documents
- Escalating anomalies in observed volumes, specific cases or other scenarios indicating potential error, fraud or change in client behavior