Role : Customer Service (MD DesK)
Location : Chinchpokli
:
- Handle critical customer escalations to MD & CEO, Chairman`s office and Social Media platforms.
- Investigate cases by coordinating with different departments like Operations, Compliance, Risk, Legal, and Business teams.
- Draft and communicate resolution responses to clients.
- Conduct root cause analysis and recommend process improvements to reduce recurring complaints.
- Monitor escalation TAT and ensure timely closure of cases.
- Prepare MIS reports and provide updates to the Manager on complaint trends and resolution status.
Interested candidates can share cvs on
[email protected] or call me on (phone hidden)
📌 Opportunity For CSG - Emails (MD desk escalation) with SBI Securities (Mumbai)
🏢 SBICAP Securities
📍 Mumbai