Property & Asset Management

Manager Operations/Sr. Operations

Objective of the role:

- undefinedo Manages Site Operations to focus on the following benchmark pillars while they perform their assigned goals
- Brand
- Clients
- People and Values
- Platform

Key Responsibilities
1. Operational Excellence and Quality Management

- Ensure all properties meet or exceed defined quality standards
- Implement and maintain effective property management systems
- Achieve target scores in internal and external audits
- Successfully manage transitions from project teams to operations & maintenance teams
- Proactively manage site operations and maintenance activities
- Effectively handle escalations

1. Client Relationship Management

- Maintain regular interaction and review sessions with clients
- Ensure timely sharing and review of Daily Management Reports (DMRs) and Monthly Management Reports (MMRs)
- Achieve high client satisfaction scores

1. Vendor Management

- Conduct regular vendor performance reviews and evaluations
- Ensure vendors meet quality and service level standards

1. Technology Implementation and Innovation

- Drive the implementation of IT tools and AI in day-to-day operations
- Support the rollout and implementation of SOPs, Preventive and Reactive Complaint Management Software, and other IT tools (e.g., KADence, CMO, FSI Go, etc.)

1. Compliance and Risk Management





- Assist in maintaining and renewing site-related Building Statutory Compliances
- Support administrative, compliance, and legal documentation requirements
- Ensure timely completion of snagging and de-snagging verification assignments

1. Financial Performance

- Monitor and ensure timely submission of invoices to clients
- Track payments from clients and maintain strict DSO (Days Sales Outstanding)
- Monitor and control payroll inputs and related allocation queries

1. Team Management and Development

- Actively involve and engage with the site team
- Monitor people platforms (e.g., Workday) for team management
- Coordinate with Subject Matter Experts (SMEs) for planned service reviews and audits

1. Business Development Support

- Provide support on visits for BD queries
- Contribute inputs for BD proposals as required

1. Contract Management

- Track site agreements and initiate necessary renewal processes
- Ensure timely communication with the team regarding contract renewals

1. Continuous Improvement

- Implement best practices across the cluster
- Identify and propose creative solutions to improve operational efficiency

The above KRAs encompass the key responsibilities you've outlined and provide a framework for evaluating the goals assigned to you.

📌 Operations Manager (Hyderabad)
🏢 Jones Lang Lasalle Property Consultants
📍 Hyderabad