We're looking for a junior Operations Executive to monitor overall app performance in the production workplace, focusing on business operations and SRE-related monitoring. This role is central to keeping an eye on , catching discrepancies on app performance and acting on them per defined SOPs.
Key Responsibilities
- Monitor overall application performance across production environments
- Continuously monitor email alerts/notifications related to SRE and act on them promptly (escalate, log, or resolve as per SOP)
- Perform feature-wise checks to ensure functionality is working as expected
- Perform PG (payment gateway)-wise monitoring and checks
- Log and manage issues through the ticketing tool
- Escalate anomalies to relevant stakeholders in a timely manner
Requirements
- 01 year of experience in business operations, monitoring, or a similar support function
- Comfortable reading and acting on emails/alerts
- Ability to learn and use a ticketing tool (prior experience with other specialized tools not required)
- Quick learner, sharp, and able to independently judge when to escalate vs. resolve
- Willingness to work night shifts (7 PM 4 AM) with periodic week-to-week shift rotation
Good to Have
- Basic understanding of payment gateways or fintech/banking data flows
- Prior exposure to production support or NOC-style monitoring roles
📌 Operations Executive (Bengaluru)
🏢 Cheq Digital
📍 Bengaluru
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