We are looking for an Operations Coordinator – Sales & Logistics to manage order processing and coordinate the complete order journey from billing to dispatch to final delivery.
The role will primarily support the Retail Sales team, B2B customers, and Online-to-Offline (O2O) app orders.
Key Responsibilities
- Process orders received from the Retail Sales team, B2B customers and O2O/App channels.
- Create invoices and ensure accurate billing in Tally / Odoo.
- Coordinate with warehouse and logistics teams for packing and dispatch.
- Track shipments and ensure orders are delivered within committed timelines.
- Update order, dispatch and delivery status in Odoo.
- Coordinate with sales, finance, warehouse and logistics teams to resolve order-related issues.
- Maintain proper documentation for invoices, dispatches, delivery confirmations and returns.
- Follow up on delayed or failed deliveries and ensure closure.
- Prepare basic daily/weekly reports on orders, pending dispatches and deliveries.
Skills Required
- Working knowledge of Tally and Odoo preferred.
- Valuable understanding of invoicing, order processing and basic logistics.
- Comfortable working with Excel / Google Sheets.
- Strong attention to detail and accuracy.
- Good coordination and follow-up skills.
- Ability to communicate clearly with internal teams and logistics partners.
Candidate Profile
- Graduate in Commerce, Business Administration or a related field preferred.
- Fresher or up to 1 year of experience in sales operations, billing, logistics or order processing.
- Candidates with hands-on exposure to Tally, ERP or Odoo will be preferred.