Operations Lead – BFSI Collections

About the Role

We're looking for a detail-oriented, execution-driven Operations Lead to manage high-volume document workflows and client operations for our BFSI collections platform. You'll own dispatch operations, data trackers, MIS reporting, and cross-team coordination for Banks, NBFCs, and FinTech partners.

We're looking for someone robust in Excel, MIS, and stakeholder coordination — the ability to run high-volume, high-accuracy operational processes end to end.

If you enjoy solving operational challenges, working with data, and coordinating across multiple stakeholders, we'd love to hear from you.

Key Responsibilities

- Data Management & MIS

- Maintain operational dashboards and master case trackers using MS Excel.
- Prepare weekly and monthly MIS reports and performance summaries.
- Validate, clean, and maintain borrower data while ensuring compliance with the Digital Personal Data Protection (DPDP) Act.

- Document Operations & Dispatch

- Prepare and dispatch notices, case filing documents, and other recovery-related communications using system-driven standardized templates.
- Execute high-volume document generation and dispatch campaigns with accuracy and efficiency.
- Maintain dispatch records and operational trackers.

- Cross-Functional Coordination

- Coordinate closely with Legal, Operations, and Client Success teams to ensure timely execution.
- Monitor turnaround times (TATs), manage escalations, and provide regular status updates.
- Liaise with external partners such as law firms, process servers,



courier partners, and verification agencies.

- Client & Case Management

- Organize and maintain digital case files, documents, acknowledgements, and correspondence.
- Prepare portfolio status reports for Banks and NBFC clients.
- Support onboarding and operational setup for new client portfolios on the Legodesk platform.

What We're Looking For

- 1–3 years of experience in Operations, Process Management, or BFSI/FinTech operations.
- Strong working knowledge of MS Excel, including Pivot Tables, VLOOKUP, and MIS reporting.
- Excellent organizational skills with exceptional attention to detail.
- Strong written and verbal communication skills in English. Knowledge of Hindi and/or Kannada will be an advantage.
- Comfortable working with high-volume, deadline-driven, process-oriented workflows.

Bonus Points If You Have

- Experience working with an NBFC, Bank, ARC, Collection Agency, or LegalTech company.
- Experience using case management systems, CRMs, or workflow automation platforms.
- Experience working with a law firm (not required — operations exposure matters more than legal background).

Why Join Legodesk?

- Work with one of India's pioneering LegalTech companies.
- Build technology-driven solutions for leading Banks, NBFCs, and FinTechs.
- Be part of a collaborative, fast-growing, and innovation-focused team.
- Gain hands-on exposure to legal technology, financial services, and large-scale operations.
- Enjoy meaningful opportunities for learning, ownership, and career growth.

📌 Operation LeadOperations Lead – BFSI Collections - Legal Operation (Bengaluru)
🏢 Legodesk
📍 Bengaluru