Customer Service Executive

Work Mode: Work From Office

Shift: Night Shift | Rotational Week Offs

:

We are hiring Customer Service Executives/Senior Executives to handle global customer queries through Chat, Email, and other Non-Voice channels. The role involves resolving customer issues, maintaining service quality, documenting interactions, and following defined processes and SLAs.

Key Responsibilities:

- Handle customer queries and provide accurate resolutions.
- Achieve CSAT, FCR and AHT targets.
- Maintain accurate customer records in CRM/ticketing systems.
- Identify and escalate complex issues appropriately.
- Follow SOPs, compliance and data security guidelines.

Eligibility:

- Graduate in any stream
- Executive: 0 to 1 year experience; Freshers welcome.
- Positive English communication skills written and verbal.
- Good listening and problem-solving skills.
- Comfortable working in night shifts and rotational week offs.

Work Mode: Work From Office

Shift: Night Shift | Rotational Week Offs

For More Info Pls Contact on (phone hidden) / [email protected]

📌 Non Voice Processor (Gurugram)
🏢 Trigent Software
📍 Gurugram