Role & responsibilities:

Key Responsibilities:

- High level of skills in areas of Enterprise Network Services and Solutions and managing large globally distributed clients.

- Handled multi-vendor / platform technologies and supporting vast network devices in a distributed environment

- Must have implemented medium to large scale projects like SD WAN or SDN, LAN / WAN multi branch / locations etc.,

- Professional and above level knowledge in Cisco, Juniper or equivalent technologies.

- Strong communication skills and documentation proficiency

- In-depth hands-on experience in handling 24- 7 operations in MSP/ ISP/ IDC/ NOC/ outsourcing and shared services environment

- Handled all areas of operations/ delivery including incident, problem and change management as per ITIL framework

- Good exposure in the ticketing system, triage and escalation of items according to the severity

- Liaise with the technical teams to ensure all procedures, training, checklists, workarounds, etc. remain complete and relevant

- Document and maintain a lesson-learned (RCA) database (KBs) and ensure a constant culture of improvement

- Tuning automated systems to have useful alerts, to include writing new checks and adjusting thresholds

- Working with the team members to accomplish all the work duties including training procedures and fundamentals

- Review the need for resources and skills within the team and plan for skill development programs

- Capacity planning, proactive cost optimization / resource optimization experience.

- Maintain, develop and follow a process, policies and procedures as per the guidelines

- Efficient in Reporting on several work aspects including client calls, Emails, Ticketing,



and Smart sheets

- Transition support including Knowledge transfer, provisioning, and implementation of new accounts into the shared environment

- Strong communication and stakeholder management skills.

Technical Requirements:

- Minimum 8-12 years of experience in operations management

- Strong troubleshooting skills in network-related issues (Node/Link Down, Latency, Packet Drops, Bandwidth and Security)

- Profound knowledge of WAF, Firewalls, SDN / LAN/WAN Switching & Routing protocols & commands

- Good knowledge of Wireless Controllers, Access points.

- Valuable knowledge of Zscaler web firewall.

- Good hands-on experience on CISCO (Router, Switch and Firewall) and Juniper (Router, Switch, Firewall) network vendors.

- Detailed knowledge of network sniffing tools like Wireshark and TCP dumps.

- Detailed knowledge of the OSI model.

- Detailed knowledge of Dynamic Routing Protocol (EIGRP, OSPF, BGP) and VRF creation.

- Detail knowledge in switching technologies (VLAN, STP, VTP, VSS, VDC, VPC, Ether Channel, Stacking)

- Detail knowledge in Firewall technologies (Inspection, Capture date for analyzing, Failover, Stateless flow, Policy Map)

- Detail knowledge of QoS to configure in Router, Firewall and Switch for Data and Voice Traffic.

- Good knowledge of ACL filtering (Router, Switch, and Firewall)

- Good knowledge to achieve High availability with (Cisco, and Juniper)

- Good knowledge of protocols IP SLA, EEM Script, IPsec, SSL VPN.

- Good knowledge of configuring NAT on Cisco, and Juniper. Detailed knowledge with Meraki Wireless to add new devices, troubleshoot issues and configuration.

- Advanced troubleshooting skill.

📌 Network Lead (Hyderabad)
🏢 Nsight
📍 Hyderabad