MS D365 F&O; IT Infrastructure L2 Support / Power Platform Administrator

Company: Dpay Consultancy Services Pvt. Ltd.

Experience: 3+ Years

Location: Karaikal, Puducherry

Work Mode: Work From Office (WFO)

Employment Type: Full-Time

Job Summary:

Dpay Consultancy Services Pvt. Ltd. is looking for an experienced MS Dynamics 365 Finance & Operations (D365 F&O;) IT Infrastructure L2 Support / Power Platform Administrator with 3+ years of relevant experience in D365 F&O; administration/support, IT infrastructure L2 support, Microsoft Azure, Power Platform, monitoring, scripting, automation, and IT operations.

The candidate will support D365 F&O; environments, IT infrastructure, Microsoft cloud services, and Power Platform, while handling troubleshooting, monitoring, automation, maintenance, incident management, and technical documentation.

Key Responsibilities

Microsoft Dynamics 365 F&O;

- Support and administer Microsoft Dynamics 365 Finance & Operations (D365 F&O;) environments.
- Support Development, Test, UAT and Production environments.
- Perform environment monitoring, troubleshooting and routine maintenance.
- Work with Dynamics 365 Lifecycle Services (LCS) for environment management.
- Support D365 deployments, updates and platform maintenance.
- Monitor and troubleshoot batch jobs, integrations and system issues.
- Support user access and security-role administration.
- Troubleshoot D365 connectivity and integration issues.
- Coordinate with Functional and Technical/Development teams.
- Provide production support and resolve incidents within defined SLAs.

IT Infrastructure L2 Support
- Provide L2 support for Windows servers, applications, Microsoft 365, Azure and enterprise infrastructure.
- Troubleshoot Active Directory, DNS, DHCP, networking and system issues.
- Perform incident investigation and Root Cause Analysis (RCA).
- Support server patching, upgrades and scheduled maintenance.
- Handle incidents and service requests following ITIL/ITSM practices.
- Escalate complex issues to L3 teams or vendors when required.
- Support backup, recovery and disaster-recovery activities.





Power Platform Administration
- Support administration of Power Apps, Power Automate, Dataverse and Power BI.
- Manage Power Platform environments, users, roles and permissions.
- Monitor and troubleshoot Power Automate flows.
- Support solutions and deployments across environments.
- Support connectors and integrations with D365 F&O; and Microsoft 365.
- Assist with DLP policies and Power Platform governance.

Azure & Microsoft 365
- Support Microsoft Azure services used by D365 and enterprise applications.
- Work with Microsoft Entra ID, Azure VMs, Storage and Networking.
- Monitor Azure resources and application health.
- Use Azure Monitor, Log Analytics and Application Insights for troubleshooting.
- Support Microsoft 365 administration and access management.

Scripting & Automation
- Hands-on experience with PowerShell scripting.
- Create scripts for administration, monitoring and routine maintenance.
- Automate repetitive IT and D365 administrative tasks.
- Use Power Automate / Azure Automation for operational automation.
- Basic knowledge of REST APIs, Microsoft Graph API, JSON and Azure CLI is preferred.
- Python knowledge is an advantage.

Monitoring & IT Maintenance
- Monitor D365 F&O;, Azure, Power Platform and infrastructure environments.
- Analyze logs and troubleshoot alerts.
- Perform proactive system-health checks.
- Support scheduled patching, upgrades and maintenance.
- Validate systems following deployments and maintenance.
- Support backup and recovery processes.
- Identify recurring issues and recommend preventive actions.

Documentation & ITSM Maintain professional technical documentation, including:
- SOPs
- Runbooks
- Knowledge Base articles
- Troubleshooting guides
- D365 setting documentation




- Infrastructure documentation
- Change records
- Incident reports
- RCA reports
- Maintenance reports
- Backup & Recovery procedures

Follow ITIL/ITSM practices for Incident, Problem, Change and Service Request Management.

Required Skills

- Microsoft Dynamics 365 Finance & Operations
- D365 F&O; Administration / Support
- Dynamics 365 Lifecycle Services (LCS)
- IT Infrastructure L2 Support
- Microsoft Azure
- Microsoft 365
- Microsoft Entra ID
- Power Platform
- Power Apps
- Power Automate
- Dataverse
- PowerShell
- Monitoring & Troubleshooting
- Automation
- ITIL / ITSM
- Technical Documentation

Monitoring Tools

Knowledge of

- Azure Monitor
- Log Analytics
- Application Insights
- Microsoft Defender
- Windows Event Viewer
- Performance Monitor
- PRTG / SolarWinds / Zabbix / Nagios or equivalent

Preferred Certifications
- AZ-104 Microsoft Azure Administrator Associate
- PL-200 Power Platform Functional Consultant Associate
- PL-500 Power Automate RPA Developer Associate
- Relevant Dynamics 365 Finance & Operations certification
- ITIL 4 Foundation
- Microsoft 365 / Azure certifications

Certifications are preferred. Strong practical experience may be considered in lieu of specific certifications.

Candidate Profile

- 3+ years of relevant IT experience.
- Experience supporting or administering Microsoft Dynamics 365 F&O;.
- Experience in IT Infrastructure L2 Support.
- Good knowledge of Azure and Microsoft 365.
- Working knowledge of Power Platform administration.
- Good PowerShell scripting and automation skills.
- Knowledge of monitoring and logging tools.
- Experience with IT maintenance, patching and production support.
- Strong troubleshooting and RCA skills.
- Understanding of ITIL/ITSM processes.
- Good technical documentation skills.
- Ability to prepare SOPs, runbooks, RCA reports and knowledge articles.
- Good communication and coordination skills.
- Ability to work with Functional, Technical, Development and Infrastructure teams.
- Willingness to work from office in Karaikal, Puducherry.

📌 MSF&O - IT InfrastructureSupport (Karaikal)
🏢 Dpay Consultancy
📍 Karaikal