We are hiring a Executive MIS to manage end-to-end reporting for our BPO processes, create dashboards, and provide data-driven insights to support operations and client requirements.
Key Responsibilities
- Prepare and review daily, weekly, and monthly reports for operations and clients.
- Develop dashboards, trend analysis, and variance reports for performance tracking.
- Ensure data accuracy, standardization, and timely delivery of reports.
- Automate reporting processes to improve efficiency.
- Collaborate with Operations, Quality, and Client teams to gather and analyze reporting requirements.
- Handle ad-hoc analysis and provide actionable insights to management.
Key Skills:
- Advanced Excel & Power Query expertise
- Experience with Power BI / Tableau for dashboard creation
- Knowledge of SQL for data extraction and automation (preferred)
- Robust analytical, problem-solving,
and communication skills
Qualifications:
- Graduate in any discipline (preferably in IT/Statistics/Analytics).
- 2-7 years of BPO MIS Reporting experience with dashboard creation.
Location- Sector 18, Udyog Vihar Phase 4, Gurgaon (Haryana) Requirement-1) Minimum 1 year experience in MIS profile.
- Dialer experience would be preferred.
- Must have experience in Advanced excel
- Must have knowledge about APR reports.