Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.
Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.
Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work setting.
#ComeAsYouAre LGBTQIA and PwD candidates of all ages are encouraged to apply
Reporting to AVP, Behavioral & Workplace Harassment Investigations, POSH & CCM Band Band 4
Location Gurugram HO Team size (D/I) NA
JOB SUMMARY
- Conducting internal Investigations on complaints/ allegations of Behavioral, workplace harassment, employee disputes & other misconducts/ violation of policies.
- End to end responsibility of managing the cases assigned for investigation
- High End Documentation of Cases/projects/assignments
- Assisting in management of Centralized Consequence Management on concluded investigations of financial impropriety, workplace harassment and other market conduct related frauds
- Reviewing the investigation reports prepared by investigators and initiating consequence management on employees, that will involve initiation of disciplinary actions including preparing & issuing various letters like educatory note, warning, reprimand and termination.
- Basis non- compliant severity provide recommendations to internal MLI stakeholders for amendments in pre-established policies and procedures
- Creating reports and trends for Senior Management review
- Productiveness in leading /participating in projects & assignments
- Conducting educatory/awareness sessions
- Periodic connects with Business leaders of processes which are identified as potential risk accounts/locations to create preventive action plan
- Open to travel to other locations(pan-India) and support business requirement at short notice
- Proficient with developing and publishing dashboards, insights to Senior Leadership on investigations/ centralized consequence management.
- Keen to learn and participate in various data analytical activities through use of Agentic AI and tools.
KEY RESPONSIBILITIES
- Handling complaints of Behavioral/ workplace harassment for investigations
- Ensure conclusion of investigation in timely and qualitative manner.
- Analyze trends to identify hotspots and work closely with HR and Business Leaders create interventions
- Digital Enablement
Measures of Success
- Minimum number of escalations and deviations
- Investigations with Zero or minimal error
- Timely follow up and close monitoring of TAT.
Desired qualification and experience
- Graduate/Post Graduate Degree preferably in in Law/ Human Resources
- 6-8 years of experience in employee conflict investigations and resolutions.
- Deep knowledge of HR Policies and Procedures
- Skilled in Microsoft office suit including power point & advanced excel
- Working knowledge of AI will be a value add
Knowledge and skills required:
- Ownership mindset, Quick Learner, Multi Tasking
- Strong results and solutions orientation
- Strong organization & project management skills
- Ability to collaborate across diverse stakeholders and departments
- Strong verbal & non-verbal communication skills
- Projects already completed which identified opportunities, and contributed to ideas for better metrics reporting and processes.
ELIGIBILITY : As per internal IJP norms
State: Home Office
Branch: Gurugram HO
Department: Internal Assurance
Function: Fraud Monitoring Unit
Posted On: 09-Sep-2026
📌 Manager - Internal Audit (India)
🏢 AxisMaxlife
📍 India
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